Exchange & Refund Policy

At Glamazon, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer easy returns and exchanges. Please review our policy below for full details on how to process a return or exchange.

1. Eligibility for Returns

You may return your purchase within 14 days of receiving your order, provided the following conditions are met:

• The item must be unused, unopened, and in its original packaging.
• Items must be in the same condition as they were when you received them, with all seals, labels, and accessories intact.
• For hygiene reasons, certain beauty products such as cosmetics, skincare, and personal care items are non-returnable once they have been opened or used.

2. Process for Returns

To initiate a return, please follow these steps:

• Contact our customer support at glamazon130@gmail.com within 14 days of receiving your order, stating your order number and reason for the return.
• Our team will provide you with a return authorization and instructions on how to return the item.
• Pack the item securely in its original packaging and send it back to us via a trackable shipping method.

Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item).

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

Please note:

• Shipping costs are non-refundable unless the return is due to a mistake on our part.
• If your return is rejected due to not meeting the eligibility criteria (e.g., used or damaged item), no refund will be issued, and the item will be sent back to you.

4. Exchanges

We offer exchanges on items that are defective or damaged. If you need to exchange an item for the same product due to defects, please contact us within 14 days of receiving your order at glamazon130@gmail.com.

In the case of an exchange:

• We will cover the shipping costs for returning the defective item and sending a replacement.
• Exchanges are processed once we have received and inspected the original item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at glamazon130@gmail.com with your order number and photos of the item. We will work quickly to resolve the issue by offering a replacement, exchange, or refund.

6. Contact Information

For any questions or assistance regarding our Exchange & Refund Policy, please contact our customer support at glamazon130@gmail.com. We are here to help!